By empowering maintenance employees with digital tools, KLM aims to deliver its B2B customers a more efficient, easier and enjoyable process. Leading the way with its high quality and safety standards in an extremely competitive market.
Combining knowledge and insights to gain an understanding of their activities and challenges, the development of an app that eliminates the maintenance crew's impediments, formed a good basis for Agile software development.
Co-creation and validation sessions promoted a solution aligned with the needs and wishes of the maintenance crew and their stakeholders. Providing a single-point-of-access IT system with context- and role-specific user interfaces.
The app is an important part of the ‘Hangar of the Future‘ and is currently used by the maintenance crew. To realise this, KLM has distributed more than 400 iPads to Base and Line Maintenance.
The app won a golden Dutch Interactive Award in the 'B2B' category for the process innovation at KLM. According to the jury report KLM 'Hangar of the Future' is a "really nice business case. By creating the maintenance app the contractor gives his employees a hands-on tool. Beautiful way of process innovation. Praiseworthy."